General troubleshooting tips

If you are having trouble performing an action that you expect you should be able to perform

  • Make sure Aragon has permission to access your Ethereum provider. If you see a button that says "Enable account" in the bottom-left corner of the Aragon client, then click that button and allow Aragon to access your Ethereum account. Try the action again, and if it still doesn’t work...
  • Make sure your Ethereum provider is unlocked, on the correct network, and open to the correct account. Try the action again, and if it still doesn’t work...
  • Reload the page in your browser. Try the action again, and if it still doesn’t work...
  • Go to the Settings page and click the “Clear application cache” button. Try the action again, and if it still doesn’t work...
  • Check the connection status in the Home app of your organization. It should say “Connected to the network”. Try the action again, and if it still doesn’t work...
  • Make sure your computer is properly connected to the internet. Try the action again, and if it still doesn’t work...
  • Make sure all of the software in your toolchain is up-to-date: your browser, your Ethereum provider, your hardware wallet firmware, etc. Try the action again, and if it still doesn’t work...
  • Try disabling and re-enabling or un-installing and re-installing any browser extensions that may be faulty, including your Ethereum provider/ wallet browser extension. Try the action again, and if it still doesn’t work...
  • Search the issues in the Aragon GitHub repository to see if your issue has already been reported. If you do not find an issue that matches your issue, create a new issue or leave a message in the Aragon Chat #feedback channel describing the issue.
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