General troubleshooting tips

If you are having trouble performing an action that you expect you should be able to perform

  • Make sure Aragon has permission to access your Ethereum provider. If you see a button that says "Enable account" in the top-right corner of the Aragon client, then click that button and allow Aragon to access your Ethereum account. Try the action again, and if it still doesn’t work...
  • Make sure your Ethereum provider is unlocked, on the correct network, and open to the correct account. Try the action again, and if it still doesn’t work...
  • Make sure you are setting the proper gas limit and paying a reasonable gas price. Your Ethereum provider should pre-fill the correct gas limit and gas price, but sometimes it will pre-fill the amounts too low. Try the action again, and if it still doesn’t work...
  • Reload the page in your browser. Try the action again, and if it still doesn’t work...
  • Go to the Settings page and click the “Clear application cache” button. Try the action again, and if it still doesn’t work...
  • Check the connection status in the top-right of the Aragon client. It should say “Connected to the network”. Try the action again, and if it still doesn’t work...
  • Make sure your computer is properly connected to the internet. Try the action again, and if it still doesn’t work...
  • Make sure all of the software in your toolchain is up-to-date: your browser, your Ethereum provider, your hardware wallet firmware, etc. Try the action again, and if it still doesn’t work...
  • Try disabling and re-enabling or un-installing and re-installing any browser extensions that may be faulty, including your Ethereum provider/ wallet browser extension. Try the action again, and if it still doesn’t work...
  • Search the issues in the Aragon GitHub repository to see if your issue has already been reported. If you do not find an issue that matches your issue, create a new issue or leave a message in the Aragon Chat #feedback channel describing the issue.
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us